01
Scope and Billing Provider
This policy governs LuxureVerse Premium membership and forms part of the Terms of Use. LuxureVerse is an independent digital publishing label operated from Colombia by Carlos Jiménez Duarte. All billing for Premium membership is processed by Patreon, Inc. (“Patreon”), through the LuxureVerse creator page on patreon.com, and is additionally governed by Patreon’s own Terms of Use and Purchase Policy.
02
Membership Tiers and Pricing
LuxureVerse Premium is currently offered as a single monthly membership tier — there is no three-month or other multi-month plan. The exact price, currency and any applicable taxes are set and displayed on the LuxureVerse Patreon page, not on luxureverse.com. LuxureVerse does not set, collect or hold this price directly, and does not restate it here so that the price a patron sees is always the one Patreon is currently charging.
03
Recurring Monthly Billing
Premium membership is a recurring monthly pledge, not a one-time purchase. Once you join the paid tier on Patreon, Patreon charges your chosen payment method once per month, on Patreon’s own billing cycle, until you cancel your pledge or Patreon is unable to collect payment.
LuxureVerse never stores your payment method and cannot start, stop or modify a charge — every billing action happens on patreon.com.
04
Activation and Membership Sync
Premium access on LuxureVerse is not activated by Patreon payment alone. You must also connect your LuxureVerse account by signing in with “Login with Patreon”, which lets LuxureVerse read your patron status for the LuxureVerse campaign.
LuxureVerse keeps your membership status current in one of two ways: automatically, through a Patreon webhook notification sent whenever your pledge is created, changed or ends; or manually, using the “I’ve completed payment — refresh my status” action in your account. A brief delay between a change on Patreon and its reflection on LuxureVerse is normal.
05
Cancelling Your Membership
Your pledge is cancelled directly on Patreon, in your Patreon account’s membership settings — LuxureVerse has no control over this step and cannot cancel a pledge on your behalf. Once cancelled, Patreon stops future charges and LuxureVerse’s access follows whatever patron status Patreon subsequently reports for your account.
Cancelling your Patreon pledge and closing your LuxureVerse account are two separate actions. Closing your LuxureVerse account does not cancel a Patreon pledge, and cancelling a Patreon pledge does not close or delete your LuxureVerse account.
06
How Refunds Work
Because Patreon holds the payment relationship, Patreon’s refund policy and process govern every charge. LuxureVerse does not hold your funds and cannot itself issue a refund to your card or payment method.
If you believe a charge was made in error, was unauthorised, or you are otherwise unsatisfied and within a reasonable time of the charge, contact LuxureVerse support first. We will review the case in good faith and, where warranted, request or support a refund with Patreon on your behalf within the time frame Patreon allows for that transaction. You may also contact Patreon support directly at any time to request a refund.
07
Cases We Will Actively Support
Requests are assessed individually and in good faith. LuxureVerse may ask for information reasonably necessary to locate and verify the transaction on Patreon, such as the account email and the approximate charge date — never a complete card number, security code or Patreon password.
- A duplicated charge for the same billing period.
- An unauthorised transaction reported promptly by the payment holder.
- A confirmed technical failure attributable to LuxureVerse that materially prevented access to the paid catalogue after payment was confirmed.
- Any refund, reversal or remedy required by applicable law.
08
Withdrawal and Mandatory Consumer Rights
Where a statutory right of withdrawal applies, it may be subject to exceptions for digital services whose performance begins immediately with the customer’s express agreement — joining a paid tier grants immediate access to the catalogue. This does not remove rights that cannot legally be waived, including remedies for fraud, unauthorised transactions or material non-conformity.
09
Failed or Declined Payments
If Patreon is unable to collect a payment, Patreon governs the retry and grace-period process for that failure. LuxureVerse reflects whatever patron status Patreon ultimately reports; a failed charge does not grant or extend Premium access on LuxureVerse.
10
Price Changes
LuxureVerse may change tier prices on Patreon prospectively, subject to Patreon’s own notice requirements for existing patrons. A price change never authorises a retroactive charge for a period already billed.
11
Membership and Account Closure
Membership status and LuxureVerse account closure are different actions. Account closure follows the separate 30-day recovery and deletion process described in the Terms of Use and Privacy Policy, and does not by itself cancel an active Patreon pledge — cancel the pledge on Patreon if you also want billing to stop.
Closing your LuxureVerse account deletes your LuxureVerse profile and reading data, and disconnects your account from Patreon — it does not touch, suspend or delete your Patreon account itself. Your Patreon account, its profile and any pledges to other creators remain entirely under your control on patreon.com; LuxureVerse never has permission to access, modify or delete it.
12
Patreon Payment Processing
Patreon collects and processes your payment details directly on patreon.com; they are never entered into, transmitted through or stored on LuxureVerse servers. To keep your membership synced, LuxureVerse receives — via Patreon OAuth and webhook notifications — only your Patreon patron status, entitled pledge amount and the minimum identity data needed to match your Patreon account to your LuxureVerse account (see the Privacy Policy).
13
Refund and Billing Requests
Billing questions, cancellation difficulties and refund requests directed to LuxureVerse may be sent to support@luxureverse.com. Include your account email, the approximate charge date and a concise explanation, but never a complete card number, security code or password. For billing history, invoices or a direct refund request, you can also use Patreon’s own support channels at patreon.com.
14
Changes to This Policy
This policy may be updated for legal, technical or commercial developments, including changes Patreon makes to its own billing or refund terms. Changes apply prospectively and never authorise retroactive charges.